Warehouse relents on best-available ticketing policy

dave matthews band ticket

A Dave Matthews Band ticket from 2001

The Dave Matthews Band Warehouse has reversed course on its new, unpopular ticketing policy.

The DMB fan community was up in arms over the new Warehouse ticket policy, which took away the option to make all-or-nothing requests for good seats. Fans feared they would get stuck with lawn seats they didn’t want and would have a hard time reselling those tickets at face value. More than 250 people signed an online petition opposing the ticket policy changes, and many others wrote emails and called the Warehouse to voice their displeasure.

This morning, as the Warehouse ticket request period opens for two April DMB concerts, fans will once again have the option to request certain price levels of seats or to accept the best available tickets at any price level. The wording on the fan club’s actual ticket policy now reads: “Members will have the opportunity to opt out of Best Available and request one specific ticket level. Opting out can greatly diminish your chances of being selected for tickets.”

Further changes to the policy may be on the way; an AntsMarching.org member said he received an email from the Warehouse that said “we will make some modifications for the summer tour that will be included in the guidelines for the summer tour.”

UPDATE (Jan. 23, 7:08 p.m.): The fan who started the online petition against the Warehouse ticket policy says the Warehouse has terminated her membership for violating its privacy policy.

Photo (cc) by Jason Tinder and republished here under a Creative Commons license. Some rights reserved.

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  • http://www.facebook.com/profile.php?id=100000638362807 Julie Lombardo

    This is very good news!! Kudos to those who went above and beyond to be the voice of the fan! (you know who you are)

  • RedCoat

    The creator of the online petition has had their WH membership terminated. Great company right there, just outstanding.

  • http://twitter.com/sully4of5 Ann S

    Yes still trying to get them to tell me what policy I violated and where in the warehouse guidelines it says I would loose my membership for violating said policy. No response yet. Only warning I ever got was this “A mMost important Warehouse Benefit is the opportunity to request / not
    the right to purchase tickets. The value of this perk is NOT ever virtually worthless. Let us remind you: all confirmed Warehouse ticket holders (this includes Lawn) have an opportunity to win an Upgrade (front row or pit) or a Meet & Greet with Dave.” No mention of violating any policy or saying that I might loose my membership, just saying that my opinion is wrong.

    • http://www.facebook.com/dominique.buglio Dominique Buglio

      Boooo WH, bad public relations move !!

      • http://twitter.com/sully4of5 Ann S

        I agree Dominique, the only policy that they have documented that will result in your account being terminated is scalping. This cancellation was pure retaliation. And I believe I am not the only victim, how many others have been cancelled?

        • http://www.facebook.com/dominique.buglio Dominique Buglio

          Well they are biting off their nose to spite their own face if they do that, they may have already. “WE” are why the WH is in business ! You have nothing else to lose now so I hope you are going to fight back !! I seen the petition and signed it, didn’t see anything wrong with it’s content.

          • http://twitter.com/sully4of5 Ann S

            I think it has more to do with my expressing my irritation with the WH when I got the warning and then when the deleted the threads. I provided the definition of a despot in context of the thread which had the Magna Carta. I said the WH Director was a despot.1. a king or other ruler with absolute, unlimited power; autocrat. 2. any tyrant or oppressor. 3. History/Historical . an honorary title applied to a Byzantine emperor, afterward to members of his family, and later to Byzantine vassal rulers and governors. Was I irritated yes, does the WH actions fit the definition, yes. Have rules and enforce them, just document them and have unemotionally enforced. Right now they have no rules and on a whim ban and cancel memberships.

  • vabeachmike

    One of the many reasons I left the Warehouse years ago. I’m sure the company started out with the best intentions but DMB has grown so big that Warehouse is like any other company in the US now. I have chosen to deal with presales, connections through different friends of friends, etc to get my tickets. The last year I had a Warehouse membership was 2009. I requested tickets to C’ville and like so many times before I got screwed on seats (up in the nose bleeds). I was distraught having been put up there in 2006 and knowing it is aweful up there. I ended up getting floor seats through Stubhub the day of the show for face value. Tickets are always available to his shows through different P2P sites. Just be cautious and use common sense when purchasing. As far as warehouse membership packages….they are readily available on eBay for less than a years membership fee.

  • phinetune

    Everyone should locate, document and catalog the abuse of this ‘fan club’ towards yourselves, your friends. File a notice of claim and sue the elite crooks. False advertising, misepresentation, malfeasance, etc. They make millions of dollars a year off these membership fees with virtually no payback to members. Rebellion To Tyrants Is Obedience To God – Benjamin Franklin